• slidebg1
    Support your
    applications' users
    within Slack

What is SlaSupp?

Users of your smartphone applications cannot contact you to give you feedback? Sending emails is slow, confusing and frustrating? You have live chat support on your website, but it is hard to use it from the users smartphones? SlaSupp is the solution for that. With just few steps and lines of code you can implement live support customizable activity that sends messages from your application directly to your Slack team. Support and real-time assistance for customers directly in Slack. SlaSupp your customers at any place and at any time.

The implementation is very simple.

First you need to do step 1, Authorize with your slack account and your team. When authorized, we install our SlaSupp application in your Slack Team and your Slack is ready.

The second step is the implementation of our library in your native client application. The implementation is straight forward, just follow the instruction below and you are ready. Your customers will write messages within your smartphone application and you will receive those messages as Slack messages in a channel that is dedicated to a unique customer. Responding to messages is also straight forward, you just need to write in Slack and your customer will see the message in your application.

Let's start!

1. Authorize with Slack
Click on the button below to sign in with your Slack account and grant us access.

Sign in with Slack
2. Android
The implementation is easy. Click on the button or scroll down to see the instruction.

3. iOS
The implementation will be very easy too. It is coming soon.

Coming soon
Enjoy SlaSupp
Send us any ideas or instructions that you have to improve this service.


How to add in Android? Very easy!

1. Add the SlaSupp repository

    maven { url  "http://libs.inellipse.com/artifactory/slasupp" } 

2. Add SlaSupp library in the app.gradle in your module

compile  'com.google.firebase:firebase-messaging:10.0.1'
compile 'com.google.code.gson:gson:2.3'
compile 'com.mcxiaoke.volley:library:1.0.19'
compile 'com.inellipse.android:slasupp:0.4.0'

3. Add this activity in your AndroidManifest.xml

<uses-permission android:name="android.permission.INTERNET"/>
<uses-permission android:name="android.permission.ACCESS_NETWORK_STATE"/>

Support Activity
<activity android:name="com.inellipse.slasupp.ui.activity.SupportActivity"></activity>

4. Download google-services.json and add it in the app module of your application *

4.a. Copy it in the app module of your application
4.b. Open the file and change only the YOUR_APPLICATION_PACKAGE_NAME with your applicaiton name
A picture is worth a thousand words:

* If you already have google-services.json in your application, contact us for additional implementation steps

5. Start the SlaSupp activity with your extras from anywhere where you want

Intent slaSuppIntent = new Intent(this, SupportActivity.class);
slaSuppIntent.putExtra(SlaSupp.API_KEY, "YOUR_API_KEY"); //required
slaSuppIntent.putExtra(SlaSupp.TITLE, "Support"); //optional, will appear if your theme has action bar
slaSuppIntent.putExtra(SlaSupp.USER_NAME, "john2222"); //optional, will appear as person name in slack
//also you can add any extra data that can help you. Those data will appear in the channel description

Bundle bundle = new  Bundle();
bundle.putString("city", "London");
bundle.putString("userId", "XXXXX");
bundle.putString("email", "test@test.com");
 //optional, whole bundle is optional, what you will add, that you will see in channel description


In iOS it will be very easy too.

It is coming soon. Very soon.

Get in touch

Confused? Uncertain? No problem. SlaSupp is always at your service. Contact us and we’ll get back to you in a second